We provide this form before a distance contract is concluded, as required by Article 5 of the Turkish Regulation on Distance Contracts. Fields in square brackets are filled in at checkout.
1. Seller
- Entegre Tercüme ve Danışmanlık Hizmetleri Ticaret Limited Şirketi (Entegre Translation)
- MERSİS no.: 0336115232200001
- Tax office / number: Seğmenler Tax Office (Ankara) / 3361152322
- Osman Temiz Mah. 1037. Cad. 12B, Çankaya, Ankara, Türkiye
- +90 533 282 2846 · info@entegretercume.com
2. Buyer
- Name / company: [Buyer’s name or company]
- E-mail: [E-mail]
3. The service
[Service description]
The full scope (translation method, editing stages, files or data to be delivered, formats and schedule) is set out in your quote and service agreement. If AI tools are used in a translation, we tell you so in writing before the work starts.
4. Price and payment
- Total price, including taxes: [Amount and currency]
- Reference: [Reference]
- Payment by card through iyzico’s secure checkout on entegretercume.com. For payments in Turkish lira, credit cards may be paid in up to 12 monthly installments where your bank supports it; up to 3 installments the commission is ours, above 3 it is added to the total and shown before you confirm.
- We charge no fee for paying by card. Exchange differences and fees charged by your card issuer depend on your bank.
- An e-invoice (e-arşiv fatura or e-fatura) is sent to your e-mail address.
5. Performance
The service is performed according to the timeline in your quote and service agreement, and deliverables are sent electronically. As a guide, a sample takes 3–5 business days, and translating and editing a 60,000-word novel usually takes 3–4 weeks.
6. Right of withdrawal
You may withdraw within 14 days of the contract without giving reasons, by writing to info@entegretercume.com.
Under Article 15(1)(h) of the Regulation on Distance Contracts, the right of withdrawal does not apply to services whose performance has begun, with your approval, before the withdrawal period ends. If you separately approve at checkout that we start immediately, the right of withdrawal ends once work has begun. If you do not, we start after the withdrawal period.
If you withdraw, we refund the amount to the card you used within 14 days of receiving your notice. See our Refund Policy.
7. Complaints
Send complaints to info@entegretercume.com or call +90 533 282 2846. Consumers in Türkiye may apply to Consumer Arbitration Committees within the limits announced each year by the Ministry of Trade, or to Consumer Courts above them.
8. Personal data
Your data is processed as described in our Privacy Policy.